Complaint Management

We at Progressive Insurance Company, in a continuous effort to provide the best possible quality of services to our customers and possible third parties, would like to inform you of the implementation of our Complaints Handling Procedure.

Complaints Instructions:

If for any reason you may feel that our services do not meet your expectations, please fill the COMPLAINT FORM found on this page and send it, in one of the following ways:

  • By post:

Complaints Department, 44 Kallipoleos Str., 1071 Nicosia

  • Electronically by email:

[email protected]

  • By fax:


After submitting your complaint:

  • Within 2 working days, we will confirm the receipt of your complaint.
  • Within 30 working days from the receipt of the complaint, and after completing our investigation, you will have our response.

You can also contact The Financial Ombudsman of the Republic of Cyprus

Office Address: 13 Lordou Vyronos Avenue, 1096 Nicosia

Contact Phone: 22848900, Fax: 22660584


Progressive Insurance provides the flexibility of automatic payment of your premiums with the safety of JCC’s operational transactions.

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